Refund policy

Refund & Return Policy

We want you to be satisfied with your LINKYUN TOP purchase. If you experience a problem with your order, please contact us before returning any product.

Return Authorization Required

All returns must be approved by our customer service team before being shipped.

Please do not send products directly to our Denver company address unless our customer service team specifically instructs you to do so.

Our business address:

1500 N Grant St Ste R, Denver, CO 80203, United States

is not automatically the return warehouse address.

Once a return request is approved, we will provide the appropriate return instructions and return address.

Return Eligibility

To qualify for a return, products should generally:

  • Be returned in substantially the same condition in which they were received
  • Include the original product, accessories, cables, manuals, parts, and packaging where applicable
  • Not show damage caused by misuse, improper installation, unauthorized modification, or failure to follow operating instructions

Certain consumable, customized, opened, used, or hygiene-sensitive products may not be eligible for return where permitted by law.

Damaged, Defective, or Incorrect Products

If your product arrives:

  • Damaged
  • Defective
  • Missing important components
  • Incorrect
  • Significantly different from what you ordered

please contact us as soon as possible.

We may ask you to provide:

  • Your order number
  • Photos
  • Video showing the issue
  • Product serial number
  • Packaging photos
  • Shipping label information

This information helps us determine the most appropriate solution.

Depending on the circumstances, available solutions may include troubleshooting, replacement parts, replacement, partial refund, or refund.

Printer and Equipment Issues

For printers and other technical equipment, some reported issues may be caused by software settings, installation, configuration, consumables, maintenance requirements, or operating conditions.

Our support team may first provide troubleshooting assistance before determining whether a return or replacement is necessary.

Non-Defective Returns

Where a non-defective return is approved, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges and other delivery-related charges may be non-refundable where permitted by law.

Refund Processing

Once an approved return is received and inspected, we will notify you regarding the refund status.

Approved refunds will normally be issued to the original payment method.

The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or Shopify payment processing.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Orders that have already entered processing, fulfillment, or shipment may not be eligible for cancellation.

If the order has already shipped, the return process may apply instead.

Unauthorized Returns

Returns sent without prior authorization may be refused, delayed, or returned to the sender.

Contact Us

For returns, damaged products, or order issues:

WhatsApp Business: +86 156 0902 8387
Email: [SUPPORT EMAIL]

PikaGrid International Inc
1500 N Grant St Ste R
Denver, CO 80203
United States